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FAQ within [ Troubleshoot: BB_HCM3xxcameras ]

1-10 of Total 46

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  • I forget the username and password to login to my camera.

    Do a Factory Default Restart and set the camera up again following the Getting Started guide.

    • No:2916
    • 公開日時:2013/04/10 15:00
  • Camera setup failed using setup software.

    20 min or more passed after power on. -> Remove power, then power on again. Start setup from beginning.Duplicate IP address of camera. -> Power on and configure camera one by one.Some net...

    • No:2945
    • 公開日時:2013/04/10 15:00
  • There is no sound coming from the audio device connected to the camera.

    Talking is enabled and listening is disabled. -> Click Talking button, then talking will be enabled. Talking button is displayed in gray color. -> Talking is not permitted, define talking...

    • No:2930
    • 公開日時:2013/04/10 15:00
  • There is no audio on the computer.

    [Cause1] The camera's listen button is muted. [Solution1] Click the listen button again to turn off the mute.[Cause2] The listen button is gray. [Solution2] The listen feature is disabled for the g...

    • No:2961
    • 公開日時:2013/04/10 15:00
  • Indicator does not light.

    Indicator is defined as normally off. -> Change definition to be illuminated. Using cross type LAN cable for connecting camera and network. -> Use strait type LAN cable. PoE equipped h...

    • No:2951
    • 公開日時:2013/04/10 15:00
  • UPnPTM port forwarding setup fails.

    [Cause1] Your router's UPnP feature is disabled.[Solution1] Refer to the operating instructions included with your router and enable UPnP.[Cause2] The camera was turned on before the router was tur...

    • No:2971
    • 公開日時:2013/04/10 15:00
  • Indicator is blinking orange.

    LAN cable is not connected properly. -> Connect LAN cable properly. Hub or router does not work correctly. -> Check hub or router if it works correctly. LAN cable is broken. -> ...

    • No:2950
    • 公開日時:2013/04/10 15:00
  • Indicator on camera is blinking orange.

    Power was turned off during firmware upgrading. -> Access camera by browser and re-start/complete firmware upgrading.

    • No:2949
    • 公開日時:2013/04/10 15:00
  • Audio cannot be heard on the PC.

    [Cause1] The microphone is not installed properly. [Cause2] The camera's listen button is muted. [Solution2] Click the listen button again to turn off the mute. [Cause3] The listen button is g...

    • No:2780
    • 公開日時:2013/04/10 15:00
  • The camera's indicator continues flashing green.

    [Cause1] The auto configuration may be incomplete. [Solution1] Complete the setting with the setup guide.[Cause2] The camera did not receive an IP address from the DHCP server.[Solution2] When sett...

    • No:2975
    • 公開日時:2013/04/10 15:00

1-10 of Total 46