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FAQ within [ Troubleshoot: BB_HCM3xxcameras ]

1-10 of Total 46

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  • There is no audio on the computer.

    [Cause1] The camera's listen button is muted. [Solution1] Click the listen button again to turn off the mute.[Cause2] The listen button is gray. [Solution2] The listen feature is disabled for the g...

    • No:2961
    • 公開日時:2013/04/10 15:00
  • I forget the username and password to login to my camera.

    Do a Factory Default Restart and set the camera up again following the Getting Started guide.

    • No:2916
    • 公開日時:2013/04/10 15:00
  • Camera setup failed using setup software.

    20 min or more passed after power on. -> Remove power, then power on again. Start setup from beginning.Duplicate IP address of camera. -> Power on and configure camera one by one.Some net...

    • No:2945
    • 公開日時:2013/04/10 15:00
  • There is no sound coming from the audio device connected to the camera.

    Talking is enabled and listening is disabled. -> Click Talking button, then talking will be enabled. Talking button is displayed in gray color. -> Talking is not permitted, define talking...

    • No:2930
    • 公開日時:2013/04/10 15:00
  • Audio cannot be heard on the PC.

    [Cause1] The microphone is not installed properly. [Cause2] The camera's listen button is muted. [Solution2] Click the listen button again to turn off the mute. [Cause3] The listen button is g...

    • No:2780
    • 公開日時:2013/04/10 15:00
  • The camera does not transfer buffered images by E-mail or FTP.

    [Cause1] Errors have occurred on the way to the E-mail or FTP server.[Solution1] Refer to the [Protocol] column on the [Status] page, and check if errors are displayed. [Cause2] The [Default Gatewa...

    • No:2958
    • 公開日時:2013/04/10 15:00
  • Audio feature tool bar is not displayed.

    Exceed maximum access number of camera -> To access camera later Audio access is defined to be not permitted -> To define to be permittedBoth of Listening and Talking are not permitted...

    • No:2931
    • 公開日時:2013/04/10 15:00
  • UPnPTM port forwarding setup fails.

    [Cause1] Your router's UPnP feature is disabled.[Solution1] Refer to the operating instructions included with your router and enable UPnP.[Cause2] The camera was turned on before the router was tur...

    • No:2971
    • 公開日時:2013/04/10 15:00
  • The desired feature button or selector is not displayed in the operation bar.

    [Cause] The desired features have been disabled for the general user or for guest users by [Access Level] setting.[Solution] Change the feature access level for the general user or for guest users ...

    • No:2964
    • 公開日時:2013/04/10 15:00
  • Indicator does not light.

    Indicator is defined as normally off. -> Change definition to be illuminated. Using cross type LAN cable for connecting camera and network. -> Use strait type LAN cable. PoE equipped h...

    • No:2951
    • 公開日時:2013/04/10 15:00

1-10 of Total 46