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FAQ within [ Troubleshoot: BB_HCM3xxcameras ]

11-20 of Total 46

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  • UPnPTM port forwarding setup fails.

    [Cause1] Your router's UPnP feature is disabled.[Solution1] Refer to the operating instructions included with your router and enable UPnP.[Cause2] The camera was turned on before the router was tur...

    • No:2971
    • 公開日時:2013/04/10 15:00
  • An old image is displayed.

    [Cause] Your web browser's temporary file setting is causing old images to be displayed. [Solution] Change your web browser's temporary files setting.Start Internet Explorer->[Tools]->[Intern...

    • No:2967
    • 公開日時:2013/04/10 15:00
  • The image refreshes very slowly.

    [Cause1] Many users are accessing the camera. [Solution1] If many users are accessing the camera simultaneously, the image refresh rate decreases.[Cause2] You are not using an Ethernet switching hu...

    • No:2966
    • 公開日時:2013/04/10 15:00
  • The update screen is displayed when the camera is accessed.

    [Cause] The firmware update was not completed due to the power being turned off, network failure or other cause.[Solution] Download the latest version from Panasonic support web site and update the...

    • No:2965
    • 公開日時:2013/04/10 15:00
  • The desired feature button or selector is not displayed in the operation bar.

    [Cause] The desired features have been disabled for the general user or for guest users by [Access Level] setting.[Solution] Change the feature access level for the general user or for guest users ...

    • No:2964
    • 公開日時:2013/04/10 15:00
  • The talk button is gray or not displayed.

    [Cause1] The [Output] setting is set to [Disable] on the [Audio] page. [Solution1] Set it to [Enable].[Cause2] The talk feature is disabled for the general user's account or for guest users. [Solut...

    • No:2963
    • 公開日時:2013/04/10 15:00
  • The talk and/or the listen feature are not functional.

    [Cause] Your web browser is accessing the camera via the proxy server.[Solution] Set your web browser to bypass the proxy server.

    • No:2962
    • 公開日時:2013/04/10 15:00
  • Audio cannot be heard through the speaker connected to the camera.

    [Cause1] The talk button is turned off.[Solution1] Click the talk button again to turn on to talk. [Cause2] The talk button is gray.[Solution2] The talk feature is disabled for the general user's a...

    • No:2960
    • 公開日時:2013/04/10 15:00
  • The audio is interrupted.

    [Cause1] Too many applications are being run on the PC.[Solution1] Close any unnecessary applications on your PC. [Cause2] The amount of bandwidth that the camera is allowed to use is set [unlimite...

    • No:2959
    • 公開日時:2013/04/10 15:00
  • The camera does not transfer buffered images by E-mail or FTP.

    [Cause1] Errors have occurred on the way to the E-mail or FTP server.[Solution1] Refer to the [Protocol] column on the [Status] page, and check if errors are displayed. [Cause2] The [Default Gatewa...

    • No:2958
    • 公開日時:2013/04/10 15:00

11-20 of Total 46