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FAQ within [ Troubleshoot: BB_HCM3xxcameras ]

11-20 of Total 46

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  • Audio cannot be heard on the PC.

    [Cause1] The microphone is not installed properly. [Cause2] The camera's listen button is muted. [Solution2] Click the listen button again to turn off the mute. [Cause3] The listen button is g...

    • No:2780
    • 公開日時:2013/04/10 15:00
  • The camera's indicator continues flashing green.

    [Cause1] The auto configuration may be incomplete. [Solution1] Complete the setting with the setup guide.[Cause2] The camera did not receive an IP address from the DHCP server.[Solution2] When sett...

    • No:2975
    • 公開日時:2013/04/10 15:00
  • The Setup Program will not set up the camera.

    [Cause1] More than 20 minutes have passed since the camera was turned on. [Solution1] Turn the camera off, and then turn it on again. Refer to the Setup Guide and set up the camera. [Cause2] IP add...

    • No:2973
    • 公開日時:2013/04/10 15:00
  • An error is displayed in the camera status field in the Setup Program.

    Turn the camera off, and then turn it on. Setup the camera again.

    • No:2972
    • 公開日時:2013/04/10 15:00
  • UPnPTM port forwarding setup fails.

    [Cause1] Your router's UPnP feature is disabled.[Solution1] Refer to the operating instructions included with your router and enable UPnP.[Cause2] The camera was turned on before the router was tur...

    • No:2971
    • 公開日時:2013/04/10 15:00
  • An old image is displayed.

    [Cause] Your web browser's temporary file setting is causing old images to be displayed. [Solution] Change your web browser's temporary files setting.Start Internet Explorer->[Tools]->[Intern...

    • No:2967
    • 公開日時:2013/04/10 15:00
  • The image refreshes very slowly.

    [Cause1] Many users are accessing the camera. [Solution1] If many users are accessing the camera simultaneously, the image refresh rate decreases.[Cause2] You are not using an Ethernet switching hu...

    • No:2966
    • 公開日時:2013/04/10 15:00
  • The update screen is displayed when the camera is accessed.

    [Cause] The firmware update was not completed due to the power being turned off, network failure or other cause.[Solution] Download the latest version from Panasonic support web site and update the...

    • No:2965
    • 公開日時:2013/04/10 15:00
  • The desired feature button or selector is not displayed in the operation bar.

    [Cause] The desired features have been disabled for the general user or for guest users by [Access Level] setting.[Solution] Change the feature access level for the general user or for guest users ...

    • No:2964
    • 公開日時:2013/04/10 15:00
  • The talk button is gray or not displayed.

    [Cause1] The [Output] setting is set to [Disable] on the [Audio] page. [Solution1] Set it to [Enable].[Cause2] The talk feature is disabled for the general user's account or for guest users. [Solut...

    • No:2963
    • 公開日時:2013/04/10 15:00

11-20 of Total 46