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FAQ within [ Troubleshoot: BB_HCM3xxcameras ]

11-20 of Total 46

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  • Error status is displayed on setup software.

    Network setup is not completed. -> Check email and/or ftp transport after disabling IPsec setting of all network equipment. If it can send without IPsec, configure IPsec parameter again. Pr...

    • No:2923
    • 公開日時:2013/04/10 15:00
  • The talk button is gray or not displayed.

    [Cause1] The [Output] setting is set to [Disable] on the [Audio] page. [Solution1] Set it to [Enable].[Cause2] The talk feature is disabled for the general user's account or for guest users. [Solut...

    • No:2963
    • 公開日時:2013/04/10 15:00
  • Audio cannot be heard through the speaker connected to the camera.

    [Cause1] The talk button is turned off.[Solution1] Click the talk button again to turn on to talk. [Cause2] The talk button is gray.[Solution2] The talk feature is disabled for the general user's a...

    • No:2960
    • 公開日時:2013/04/10 15:00
  • The camera does not transfer buffered images by E-mail or FTP.

    [Cause1] Errors have occurred on the way to the E-mail or FTP server.[Solution1] Refer to the [Protocol] column on the [Status] page, and check if errors are displayed. [Cause2] The [Default Gatewa...

    • No:2958
    • 公開日時:2013/04/10 15:00
  • Indicator does not light.

    Indicator is defined as normally off. -> Change definition to be illuminated. Using cross type LAN cable for connecting camera and network. -> Use strait type LAN cable. PoE equipped h...

    • No:2951
    • 公開日時:2013/04/10 15:00
  • Indicator on camera is blinking orange.

    Power was turned off during firmware upgrading. -> Access camera by browser and re-start/complete firmware upgrading.

    • No:2949
    • 公開日時:2013/04/10 15:00
  • I cannot access camera.

    IP address and port number is wrong. -> Input correct IP address and password.IPV6 address does not work on Internet Explorer (I.E.). -> I.E. does not support IPV6 address to access by DD...

    • No:2941
    • 公開日時:2013/04/10 15:00
  • Only half of the camera image is displayed.

    The version of Internet Explorer is 4.x or older. -> Update Internet Explorer to V6.0 or later.

    • No:2939
    • 公開日時:2013/04/10 15:00
  • Talk button is grayed out.

    Talking is defined to be not used. -> Define to permit talking. Talking is not permitted to user. -> Define user to permit Talking.

    • No:2933
    • 公開日時:2013/04/10 15:00
  • Audio feature tool bar is not displayed.

    Exceed maximum access number of camera -> To access camera later Audio access is defined to be not permitted -> To define to be permittedBoth of Listening and Talking are not permitted...

    • No:2931
    • 公開日時:2013/04/10 15:00

11-20 of Total 46