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FAQ within [ Troubleshoot: BB_HCM3xxcameras ]

11-20 of Total 46

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  • Authentication windows are consequently displayed.

    User name and password for the administrator or general users have been changed. -> Close the web browser, and access the camera again with the new name/password.

    • No:2915
    • 公開日時:2013/04/10 15:00
  • The indicator continues to blink orange (2-second interval).Cameras are BB-HCM3xx series

    [Cause1] The router on your network is turned off.[Solution1] Turn the router on, and wait until the line is connected.[Cause2] The camera was turned on before the camera control unit has booted up...

    • No:2897
    • 公開日時:2013/04/10 15:00
  • I cannot access camera within LAN.

    Camera cannot be accessed by URL, since router does not support loopback access. -> Access by using private IP address.Camera's subnet configuration is different from PC's subnet. -> Defi...

    • No:2940
    • 公開日時:2013/04/10 15:00
  • The camera's indicator continues flashing green.

    [Cause1] The auto configuration may be incomplete. [Solution1] Complete the setting with the setup guide.[Cause2] The camera did not receive an IP address from the DHCP server.[Solution2] When sett...

    • No:2975
    • 公開日時:2013/04/10 15:00
  • The Setup Program will not set up the camera.

    [Cause1] More than 20 minutes have passed since the camera was turned on. [Solution1] Turn the camera off, and then turn it on again. Refer to the Setup Guide and set up the camera. [Cause2] IP add...

    • No:2973
    • 公開日時:2013/04/10 15:00
  • An error is displayed in the camera status field in the Setup Program.

    Turn the camera off, and then turn it on. Setup the camera again.

    • No:2972
    • 公開日時:2013/04/10 15:00
  • UPnPTM port forwarding setup fails.

    [Cause1] Your router's UPnP feature is disabled.[Solution1] Refer to the operating instructions included with your router and enable UPnP.[Cause2] The camera was turned on before the router was tur...

    • No:2971
    • 公開日時:2013/04/10 15:00
  • An old image is displayed.

    [Cause] Your web browser's temporary file setting is causing old images to be displayed. [Solution] Change your web browser's temporary files setting.Start Internet Explorer->[Tools]->[Intern...

    • No:2967
    • 公開日時:2013/04/10 15:00
  • The image refreshes very slowly.

    [Cause1] Many users are accessing the camera. [Solution1] If many users are accessing the camera simultaneously, the image refresh rate decreases.[Cause2] You are not using an Ethernet switching hu...

    • No:2966
    • 公開日時:2013/04/10 15:00
  • The update screen is displayed when the camera is accessed.

    [Cause] The firmware update was not completed due to the power being turned off, network failure or other cause.[Solution] Download the latest version from Panasonic support web site and update the...

    • No:2965
    • 公開日時:2013/04/10 15:00

11-20 of Total 46