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FAQ within [ Troubleshoot: BB_HCM3xxcameras ]

21-30 of Total 46

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  • The desired feature button or selector is not displayed in the operation bar.

    [Cause] The desired features have been disabled for the general user or for guest users by [Access Level] setting.[Solution] Change the feature access level for the general user or for guest users ...

    • No:2964
    • 公開日時:2013/04/10 15:00
  • The talk button is gray or not displayed.

    [Cause1] The [Output] setting is set to [Disable] on the [Audio] page. [Solution1] Set it to [Enable].[Cause2] The talk feature is disabled for the general user's account or for guest users. [Solut...

    • No:2963
    • 公開日時:2013/04/10 15:00
  • The talk and/or the listen feature are not functional.

    [Cause] Your web browser is accessing the camera via the proxy server.[Solution] Set your web browser to bypass the proxy server.

    • No:2962
    • 公開日時:2013/04/10 15:00
  • Audio cannot be heard through the speaker connected to the camera.

    [Cause1] The talk button is turned off.[Solution1] Click the talk button again to turn on to talk. [Cause2] The talk button is gray.[Solution2] The talk feature is disabled for the general user's a...

    • No:2960
    • 公開日時:2013/04/10 15:00
  • The audio is interrupted.

    [Cause1] Too many applications are being run on the PC.[Solution1] Close any unnecessary applications on your PC. [Cause2] The amount of bandwidth that the camera is allowed to use is set [unlimite...

    • No:2959
    • 公開日時:2013/04/10 15:00
  • Buffered images are not received by mobile phone E-mail.

    [Cause] The image resolution of the transferred file is too large.[Solution] Set the resolution to 192 × 144 or 160 x 120 and the image quality to [Favor Motion] on the trigger setting screen. Some...

    • No:2957
    • 公開日時:2013/04/10 15:00
  • Images are buffered or transferred at a slow rate.

    [Cause] The camera is configured to buffer or transfer images too quickly.[Solution] When configuring the trigger, set the [Image Buffer Frequency] to buffer or transfer images at a slower rate.

    • No:2956
    • 公開日時:2013/04/10 15:00
  • Images are not being buffered to the SD Memory Card.

    [Cause] The SD Memory Card is write-protected.[Solution] Slide the switch on the SD memory card to the correct position.

    • No:2955
    • 公開日時:2013/04/10 15:00
  • Indicator does not light.

    Indicator is defined as normally off. -> Change definition to be illuminated. Using cross type LAN cable for connecting camera and network. -> Use strait type LAN cable. PoE equipped h...

    • No:2951
    • 公開日時:2013/04/10 15:00
  • Indicator is blinking orange.

    LAN cable is not connected properly. -> Connect LAN cable properly. Hub or router does not work correctly. -> Check hub or router if it works correctly. LAN cable is broken. -> ...

    • No:2950
    • 公開日時:2013/04/10 15:00

21-30 of Total 46