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FAQ within [ Troubleshoot: BB_HCM3xxcameras ]

31-40 of Total 46

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  • The talk and/or the listen feature are not functional.

    [Cause] Your web browser is accessing the camera via the proxy server.[Solution] Set your web browser to bypass the proxy server.

    • No:2962
    • 公開日時:2013/04/10 15:00
  • Indicator on camera is blinking orange.

    Power was turned off during firmware upgrading. -> Access camera by browser and re-start/complete firmware upgrading.

    • No:2948
    • 公開日時:2013/04/10 15:00
  • I failed to register to Dynamic DNS service.

    The PC, which is connected to the router, cannot link to internet. -> Check the connection and configuration of router, and then try registration.

    • No:2944
    • 公開日時:2013/04/10 15:00
  • I cannot access camera within LAN.

    Camera cannot be accessed by URL, since router does not support loopback access. -> Access by using private IP address.Camera's subnet configuration is different from PC's subnet. -> Defi...

    • No:2940
    • 公開日時:2013/04/10 15:00
  • There is a delay of the image Capture/Transfer. Or, old images are being sent by ftp.

    Sending data is stalling since interval of image capture/transfer is too short. -> Define a longer interval of image capture/transfer.

    • No:2928
    • 公開日時:2013/04/10 15:00
  • The screen image is not displayed by IPv6 access.

    IPv6 address is not defined. -> Confirm IPv6 network address definition on IPv6 part of maintenance screen. IPv6 is not defined to PC. -> Default setting of Windows XP does not support IP...

    • No:2925
    • 公開日時:2013/04/10 15:00
  • Cannot access camera though tunnel mode.

    Pre-shared key is not defined correctly. -> Define same pre-shared key to VPN router and camera. VPN router is not configured correctly. -> Configure VPN router correctly. SA (Security A...

    • No:2924
    • 公開日時:2013/04/10 15:00
  • The audio is interrupted.

    [Cause1] Too many applications are being run on the PC.[Solution1] Close any unnecessary applications on your PC. [Cause2] The amount of bandwidth that the camera is allowed to use is set [unlimite...

    • No:2959
    • 公開日時:2013/04/10 15:00
  • Buffered images are not received by mobile phone E-mail.

    [Cause] The image resolution of the transferred file is too large.[Solution] Set the resolution to 192 × 144 or 160 x 120 and the image quality to [Favor Motion] on the trigger setting screen. Some...

    • No:2957
    • 公開日時:2013/04/10 15:00
  • Images are buffered or transferred at a slow rate.

    [Cause] The camera is configured to buffer or transfer images too quickly.[Solution] When configuring the trigger, set the [Image Buffer Frequency] to buffer or transfer images at a slower rate.

    • No:2956
    • 公開日時:2013/04/10 15:00

31-40 of Total 46