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FAQ within [ Troubleshoot: BB_HCM3xxcameras ]

31-40 of Total 46

4 / 5page
  • I failed to register to Dynamic DNS service.

    The PC, which is connected to the router, cannot link to internet. -> Check the connection and configuration of router, and then try registration.

    • No:2944
    • 公開日時:2013/04/10 15:00
  • I cannot access camera.

    IP address and port number is wrong. -> Input correct IP address and password.IPV6 address does not work on Internet Explorer (I.E.). -> I.E. does not support IPV6 address to access by DD...

    • No:2941
    • 公開日時:2013/04/10 15:00
  • I cannot access camera within LAN.

    Camera cannot be accessed by URL, since router does not support loopback access. -> Access by using private IP address.Camera's subnet configuration is different from PC's subnet. -> Defi...

    • No:2940
    • 公開日時:2013/04/10 15:00
  • Only half of the camera image is displayed.

    The version of Internet Explorer is 4.x or older. -> Update Internet Explorer to V6.0 or later.

    • No:2939
    • 公開日時:2013/04/10 15:00
  • Displayed image is not new. (Not updating)

    Displayed image is the buffered image in cache memory of browser. -> Define browser to check source at every access.

    • No:2937
    • 公開日時:2013/04/10 15:00
  • When accessing the camera, the update screen is displayed.

    Firmware may be corrupted by power outage of during version up process. -> Install latest firmware, which can be downloaded from Panasonic support HP.

    • No:2936
    • 公開日時:2013/04/10 15:00
  • Part of the operation tool bar is not displayed.

    Some function that is not displayed on tool bar is not permitted for user. -> Configure user to be permitted to use this function, or access under administer ID and password

    • No:2935
    • 公開日時:2013/04/10 15:00
  • Listen button is grayed out.

    Audio listening is defined to be not used. -> Define to use Audio listening. Listening is not permitted to user. -> Define user to permit access Audio listening.

    • No:2934
    • 公開日時:2013/04/10 15:00
  • There is a delay of the image Capture/Transfer. Or, old images are being sent by ftp.

    Sending data is stalling since interval of image capture/transfer is too short. -> Define a longer interval of image capture/transfer.

    • No:2928
    • 公開日時:2013/04/10 15:00
  • The screen image is not displayed by IPv6 access.

    IPv6 address is not defined. -> Confirm IPv6 network address definition on IPv6 part of maintenance screen. IPv6 is not defined to PC. -> Default setting of Windows XP does not support IP...

    • No:2925
    • 公開日時:2013/04/10 15:00

31-40 of Total 46