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FAQ within [ Troubleshoot: BB_HCM3xxcameras ]

41-46 of Total 46

5 / 5page
  • Cannot access camera though tunnel mode.

    Pre-shared key is not defined correctly. -> Define same pre-shared key to VPN router and camera. VPN router is not configured correctly. -> Configure VPN router correctly. SA (Security A...

    • No:2924
    • 公開日時:2013/04/10 15:00
  • Error status is displayed on setup software.

    Network setup is not completed. -> Check email and/or ftp transport after disabling IPsec setting of all network equipment. If it can send without IPsec, configure IPsec parameter again. Pr...

    • No:2923
    • 公開日時:2013/04/10 15:00
  • Camera setup failed using setup software on CD-ROM.

    More than 20 min has past after power on. -> Re-boot camera again, then restart setup. IP address is duplicated. -> Do not connect another camera that needs configuration during camera ...

    • No:2919
    • 公開日時:2013/04/10 15:00
  • Cannot remember IP address and port number.

    All cameras connected to the network will be listed by setup software on CD-ROM. List shows MAC address, IP address and port number.

    • No:2917
    • 公開日時:2013/04/10 15:00
  • Authentication windows are consequently displayed.

    User name and password for the administrator or general users have been changed. -> Close the web browser, and access the camera again with the new name/password.

    • No:2915
    • 公開日時:2013/04/10 15:00
  • The indicator continues to blink orange (2-second interval).Cameras are BB-HCM3xx series

    [Cause1] The router on your network is turned off.[Solution1] Turn the router on, and wait until the line is connected.[Cause2] The camera was turned on before the camera control unit has booted up...

    • No:2897
    • 公開日時:2013/04/10 15:00

41-46 of Total 46