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FAQs

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  • No : 3019
  • 公開日時 : 2013/04/10 15:00
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Internet access through the BB-HGW700 has not worked since switching the network service from ADSL to CATV.

Answer

  1. [Cause1]
    The provider setting is not correct on the BB-HGW700.
    [Solution1]
    Confirm the information of the provider and set it up correctly.

  2. [Cause2]
    If the DNS1,2 provider information is setup with the private IP address, you may not be able to access the Internet under some CATV operators.
    [Solution2]
    Uncheck the checkbox of "Access by private IP addresses are rejected in both directions." on [Easy Security Settings] menu.

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